Terms of Service

Welcome to OLONO. These Terms of Service describe the conditions for using our website (olono.shop), reviewing products, submitting orders, and receiving customer support. This store is operated by BRAN RETAIL FOODS PTY LTD. By visiting our website or placing an order, you agree to these Terms of Service and all official policies linked herein.

Our catalog is specifically tailored to help customers understand what is included in our product line, how each item is commonly used, and what product details should be verified before checkout. OLONO aligns its policy wording directly with our catalog definitions and support process to ensure the highest standards of clarity.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site.

You may not use our products, website, checkout system, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including but not limited to copyright laws) while interacting with the Site.

Section 2 - Pricing & Currency Statement

Prices for our products are subject to change without notice. Please note that all prices displayed and transactions processed on olono.shop are denominated in United States Dollars (USD).

We reserve the right to modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will never unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue a full refund through the original payment method.

Section 3 - Accuracy of Billing and Account Information

We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced due to a technical error, or otherwise inconsistent with these Terms.

Customers agree to provide current, complete, and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. You agree to promptly update your account and payment information, including email addresses and credit card numbers, so we can successfully complete your transactions and contact you as needed.

Section 4 - Product Information, Use, and Care

• Product Variations: Product pages for our stainless steel vegetable peelers display accurate titles, photos, dimensions, materials, colors, package quantities, and intended-use details. Minor variations may occur due to display settings, lighting, production batches, or standard measurement methods.
• Product Scope: OLONO listings explicitly describe stainless steel vegetable peelers, blade formats, handle details, hanging holes, and everyday kitchen prep use only. They are not chef knives, carving tools, electric appliances, graters, mandolines, or professional cooking instruction. Customers should carefully review the blade format, size, material, and package count before placing an order.
• Product Use: Peeling performance can vary by produce firmness, angle, pressure, hand position, blade style, washing method, and storage habits. Customers are expected to follow ordinary care and handling instructions. Improper use or unauthorized modification may affect post-sale support outcomes.

Section 5 - Payment, Shipping, and Third-Party Services

Payments are securely processed through Shopify Payments or other verified payment methods displayed at checkout. Shipping, returns, refunds, and order cancellation requests are handled strictly according to our transparent Shipping Policy and Return & Refund Policy. We utilize trusted providers (such as Shopify, local shipping carriers, and fulfillment partners) to successfully process and deliver your orders.

Section 6 - Governing Law

These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This statement aligns with the registered corporate location and legal business credentials of BRAN RETAIL FOODS PTY LTD.

Section 7 - Intellectual Property

Website content, unique product presentation, text, layout, images, and branding are owned by or licensed to BRAN RETAIL FOODS PTY LTD unless otherwise stated. We may update our website or these Terms from time to time. The version posted on this website applies immediately when a customer visits the site or completes an order.