This Contact Us page keeps OLONO customer support details, business identity, and official contact routes in one place. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
OUR IDENTITY
Legal Business Name: BRAN RETAIL FOODS PTY LTD
Store Name: OLONO
Physical Business Address: 15 CHARLOTTE STREET CARINA, 4152 Australia
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@olono.shop
Business Phone Number: +61480803483
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Customers can help us resolve questions faster by including the order number, item name, delivery address confirmation, and a concise description of the issue. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.
STAINLESS PEELER ORDER QUESTIONS
For OLONO peeler questions, include the product title and the detail you want reviewed, such as blade style, handle finish, hanging hole, package count, blade head, strip teeth, or damaged area. Close product photos are more useful than food-prep photos.
We can help with order status, missing pieces, product condition, returns, exchanges, and product-page clarification. We do not provide knife-skills training, professional cooking advice, sharpening services, or guarantees for every produce texture.