Last updated: July 3, 2026
This Privacy Policy explains how personal information is collected and used when customers interact with OLONO, contact support, or place an order. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions.
We may use support and order information to answer product questions, verify delivery issues, process returns, and maintain accurate customer service records. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number.
PERSONAL INFORMATION WE COLLECT
Device Information may include browser type, IP address, time zone, Cookies, pages viewed, search terms, and site interaction details. Order Information may include name, billing address, shipping address, payment information, email address, phone number, purchased items, order value, delivery details, and support messages.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud. We use Order Information for order fulfillment, shipping, payment processing, invoices or confirmations, customer communication, return and refund handling, and fraud or risk screening. We use Device Information to improve the Site, protect checkout security, measure marketing, and understand store usage.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.
BEHAVIORAL ADVERTISING
We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
YOUR RIGHTS
Depending on location and applicable law, including CCPA, GDPR, and similar privacy laws where applicable, residents may have the right to access, correct, or delete personal information, request portability, restrict certain processing, or object to certain uses of personal information. Requests may be sent to support@olono.shop. We may need to verify identity before completing a request.
Financial Data Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
This means checkout data is safeguarded using industry-standard encrypted transmission before payment details are handled by Shopify Payments.
Cookies, International Processing, and Retention
Cookies may support the shopping cart, checkout, preferences, fraud screening, and performance measurement. Because our ecommerce tools may operate internationally, information can be processed outside the customer's location and retained as needed for operations, legal compliance, disputes, fraud prevention, and policy enforcement.
Children, Third-Party Links, and Updates
The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.
Contact
Privacy questions may be sent to support@olono.shop. Business address: 15 CHARLOTTE STREET CARINA, 4152 Australia. Phone: +61480803483. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.
PEELER SUPPORT RECORDS
When customers contact OLONO about stainless peelers, support messages may include blade style, handle finish, hanging hole condition, package count, delivery packaging, return reason, or product-condition photos. These details are used to answer the order question, verify what was purchased, review damage or missing pieces, and keep a written support record.
OLONO does not require cooking history, diet details, household meal plans, kitchen photos, or recipe preferences to process a peeler order. If customers mention potatoes, carrots, apples, zucchini, or other produce, that information is treated only as ordinary product-support context.
PRODUCT PHOTOS SENT TO SUPPORT
Photos submitted for peeler support should focus on physical product details: blade edge, swivel head, strip teeth, handle finish, hanging hole, package count, label, or damaged area. Customers may crop out unrelated kitchen surfaces, people, or personal household details before sending support images.