Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy sets out how OLONO handles eligible returns, exchange requests, return labels, inspections, and refunds. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For stainless steel vegetable peelers, approval decisions may consider whether the item is clean, complete, unused, and returned with the original packaging and proof of purchase. The store treats stainless steel vegetable peelers as a focused product group, so service decisions are tied to the exact listing, order record, and condition evidence rather than broad catalog claims. stainless steel vegetable peelers are reviewed with attention to listed material, included pieces, package condition, and ordinary household use.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eligible items should be in the same condition received, unused, complete, and returned with original packaging and included materials where possible. Items showing misuse, unauthorized changes, improper care, or ordinary wear may be declined unless required by law.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@olono.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To initiate a return review, send one clear message with the checkout email, item name, and any helpful condition photos.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 15 CHARLOTTE STREET CARINA, 4152 Australia.

Return requests should include the order number, checkout email, item name, and return reason. Photos or video are especially useful when the item arrived damaged, defective, incomplete, or different from the order. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

Peeler Condition Review

OLONO returns are reviewed for new-only condition, clean blade surfaces, complete package count, intact handle finish, hanging hole condition, and original packaging where possible. We may check the swivel blade, wide blade head, strip blade teeth, brushed handle texture, and whether the tool has been used on produce.

Items may not qualify as new-only returns if they show peel residue, food stains, water marks from washing, scratches from drawer storage, bent blade edges, altered handles, dulling from use, or missing pieces unless the issue is a verified delivery defect, wrong item, or transit damage.

Peeler Evidence for Support

If a customer reports a defect, wrong blade style, missing peeler, or damaged package, useful photos include the full peeler, blade head, handle, hanging hole, package label, and the specific damaged area. Food-prep videos or photos of used produce are usually not needed for the first review.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges may be arranged when inventory is available and the return meets the stated requirements. If a replacement cannot be provided, an approved refund may be issued. Customers may request cancellation before the order has been processed or shipped.