Last updated: July 3, 2026
This Shipping Policy gives customers a clear summary of how OLONO prepares orders, hands parcels to carriers, and shares tracking information. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
For orders containing stainless steel vegetable peelers, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff. The store treats stainless steel vegetable peelers as a focused product group, so service decisions are tied to the exact listing, order record, and condition evidence rather than broad catalog claims.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Saturday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment. The policy language is written for customers in Singapore, with delivery, return, and support details aligned to the current store setup.
SHIPPING METHODS & COURIERS
We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.
Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.
Kitchen Peeler Packing Notes
OLONO peeler parcels are checked for blade format, handle finish, package count, and protective packaging before carrier handoff. Slim peelers are reviewed for swivel blade movement, wide blade peelers for broad head condition, and two-piece sets for both blade styles and hanging holes.
An OLONO shipment contains the listed stainless steel peeler or peeler set only. Orders do not include vegetables, cutting boards, knives, graters, electric kitchen tools, sharpening services, or professional cooking instruction shown or implied by lifestyle images.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.
For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number. stainless steel vegetable peelers are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@olono.shop for shipment support.
CONTACT
For shipping questions, contact OLONO support at support@olono.shop or +61480803483. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.