Payment Policy

Last updated: July 3, 2026

This Payment Policy outlines how OLONO displays accepted payment methods, protects transaction data, and handles approved refunds. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. Our checkout is powered by Shopify Payments.

Payment information is handled through Shopify Payments, while our store uses only the order status and transaction result needed to process the purchase. The policy language is written for customers in Singapore, with delivery, return, and support details aligned to the current store setup.

ACCEPTED PAYMENT METHODS

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.

Digital Wallets: Apple Pay, Google Pay, Shop Pay.

Available payment methods are shown at checkout and should match the payment icons displayed in the store footer. Available payment methods are presented at checkout and may depend on customer location, device type, browser, wallet eligibility, issuer rules, and Shopify Payments settings.

SSL ENCRYPTION & DATA PROTECTION

All transactions are processed through Shopify Payments, a secure payment gateway. Your credit card information is encrypted using Secure Sockets Layer technology (128-bit SSL encryption) and stored with AES-256 encryption.

This means checkout data is safeguarded using industry-standard encrypted transmission before payment details are handled by Shopify Payments.

PCI-DSS COMPLIANCE LEVEL 1

Shopify is certified Level 1 PCI-DSS compliant. This compliance extends to all credit card transactions processed via Shopify Payments on our store, ensuring your financial data is protected by the highest industry standards.

NO CREDIT CARD STORAGE

We do not collect, store, or have access to your actual credit card numbers or security codes. All payment credential verification is handled directly by Shopify Payments and the respective card issuing bank.

TRANSACTION CURRENCY & TRANSPARENCY

All prices on our website are listed and charged in USD. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. We never charge any hidden processing fees, handling fees, or unannounced taxes.

Payment Authorization and Capture

An order is processed only after payment authorization succeeds. Depending on the payment provider, a pending authorization may appear before final capture or release.

Billing Information

Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.

Failed or Pending Payments

If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.

Fraud Review

Fraud review may apply to orders that appear unauthorized, inconsistent, or high risk. If necessary, we may cancel the order and issue a refund to the original payment method.

Refunds

Approved refunds are issued to the original payment method through Shopify Payments. Bank and card issuer processing times may vary after the refund is submitted.

Taxes and Duties

Taxes, duties, or other charges shown at checkout are based on the available store settings and applicable rules. Customers are responsible for reviewing the final amount before payment.

PEELER CHECKOUT REVIEW

Before authorizing payment, OLONO customers should confirm the selected peeler blade style, finish, quantity, and shipping address. A slim swivel peeler, wide produce peeler, and two-piece peeler set have different prices, blade formats, and package contents.

Payment confirmation applies only to the physical OLONO kitchen peeler order shown at checkout. It does not include knives, cutting boards, vegetables, sharpening services, cooking classes, or accessories not listed on the product page.

NO OFF-PLATFORM PEELER PAYMENTS

OLONO customers should complete payment only through this website checkout. We do not request separate payments through chat apps, bank transfer, or unrelated payment links for peeler reservations, replacement blades, faster support, or hidden shipping upgrades.

ORDER TOTAL TRACEABILITY

Each OLONO payment record connects the order number to the selected peeler title, blade format, quantity, shipping address, payment method, and checkout email. This helps support review refunds, exchanges, missing item claims, or delivery questions without asking customers to send card numbers by email.